Shipping Policy

Selaa rauhassa. Browse in peace. And here's how your find gets from our rail to you.

Who ships your order

Everything is shipped by us from our own shop in Vallila, Helsinki (Elimäenkatu 2 E, 00510 Helsinki). No warehouses, no middlemen. Every item is a one-off we've picked, checked and measured ourselves.

When we ship

We send your order within 48 hours of payment. You'll get an email with a tracking link once your parcel is on its way.

Heads up: our items are one-offs and are also on the shop floor. Your cart doesn't reserve anything. If an item sells in the shop just before your order, we'll tell you straight away and refund you in full.

Shipping prices

Flat price per zone, not by weight. The checkout always shows the final price before you pay. No hidden extras from us. Prices include Finnish VAT.

Delivery times

Once your order is paid, it should be with you:

• Finland: within 5 days
• EU: within 10 days
• Rest of the world: within 15 days

We print our labels through Shipit and choose the carrier that suits your address. In Finland that's usually a pickup point or parcel locker. All parcels to Finland, the Nordics, the Baltics and Europe are tracked.

If something gets stuck, we'll chase it for you.

Customs (outside the EU)

If you order from outside the EU — the UK, Switzerland, Norway, the USA, or anywhere else in the rest of the world — your country may charge customs or import fees and local VAT. Those charges are paid by you (the recipient) and aren't included in our prices.

Lost or damaged parcels

We're responsible for your order until it reaches you. If it gets lost or arrives damaged, message us and we'll sort it out: a refund, or the item again if it still exists. (They're one-offs, so usually a refund.)

Wrong address

Please double-check your address. If a parcel comes back to us because of an incorrect address, we'll contact you to arrange a resend. The new postage may be charged.

Free pickup in Vallila

Choose Pickup / Nouto at checkout. It's free.

• Where: JAKE & IPI, Elimäenkatu 2 E, 00510 Helsinki (Vallila)
• When: your order is usually ready within 24 hours. We'll email you when it is. Please don't come before you get that email.
• Opening hours: Mon & Fri 16–20 · Sat–Sun 12–16 · Tue–Thu when the sign is out (we post it on social media)
• Bring: your order number or the name on the order (on your phone is fine). No ID needed.
• We'll hold your order until you pick it up.
• Helsingin Kahvipaahtimo coffee is on us while you're here.

Returns: 30 days, no fuss

By law you can cancel an online order within 14 days of receiving it, used and vintage items included, wherever we ship it. On top of that, we give you extra days, up to 30 days in total. The extra time covers discounted items too. You don't need a reason.

How to return:

1. Message us within 30 days of receiving your parcel, with your order number: email jaakko.salminen@jakesvintage.fi or WhatsApp +358 45 7833 6975. A short message is enough, no form needed.
2. Send the item within 14 days of telling us to: JAKE & IPI, Elimäenkatu 2 E, 00510 Helsinki, Finland. You can also drop it off at the shop during opening hours.

Return postage:

• In our European shipping zones (Finland, the Nordics & Baltics, and the rest of Europe including Switzerland and Norway), we send you a prepaid return label — except the UK.
• From the UK, and from outside those European zones, you pay the return postage for change-of-mind returns.
• For a faulty or wrongly described item, you never pay the return postage, wherever you are (see below).

Condition: no tags or original packaging needed (vintage often has neither). Please treat it like a fitting room try-on. If it's been used more than that, we may take the loss in value off the refund, as the law allows.

Refund: to your original payment method within 14 days of you telling us you're returning the item. We may wait until the item is back with us, or until you've shown us it's posted. Same for all returns within the 30 days. We refund your original standard shipping too. If you chose a more expensive delivery option, we refund the standard price.

Exchanges: every item is a one-off, so we can't swap like for like. Just return it and order the other piece.

Something wrong with your item?

We grade and describe every flaw we find (see our Grading scale). If something wasn't described, or the item isn't what the listing says, tell us. This isn't limited to the 30 days. Tell us within a reasonable time after you notice the problem. Consumer law gives you remedies such as repair, a price reduction, or cancelling the purchase for a full refund, and you never pay the return postage for a faulty or wrongly described item. If we refund, it's to your original payment method, usually within 14 days of agreeing on it. Normal wear that matches the grade and description isn't a fault.

Auction (IBE) items

Items bought in our IBE auctions follow the auction terms.

Who we are

Jake's Vintage Oy (trade name JAKE & IPI), Business ID 3538921-2, VAT FI35389212, Hämeentie 94 A 30, 00550 Helsinki. Questions? WhatsApp +358 45 7833 6975 is quickest, or email jaakko.salminen@jakesvintage.fi.

Effective date: 13 October 2026